AT&T's Wireless Web Site is Sooooo Screwed
I was trying to track down details of how I as an AT&T Wireless customer (and proud owner of the new 3G iPhone) could get free Wi-Fi access to the Internet at Starbucks. Piece of cake, right?
I go to www.attwireless.com and search for Starbucks
I end up at a page with the URL:
http://www.wireless.att.com/search?q=Starbucks&btnG.x=0&btnG.y=0&btnG=Search&entqr=0&proxycustom=
_3CHOME%2F_3E&sort=date%3AD%3AL%3Ad1&output=xml_no_dtd&ie=UTF-8&lr=lang_en....
(Actually there were three more lines of encoded data.)
The second result appears to be what I am looking for. The abstract says:
"...AT&T Wi-Fi. AT&T now offers iPhone customers free access to AT&T's super fast Wi-Fi service at all Starbucks....
I click that link and I'm taken to:
http://www.wireless.att.com/cell-phone-service/site-map/index.jsp?&dsessionid=pqy... (again eliminating a bunch of unnecessary characters),
which is a Spanish-language site map page.
I return to the earlier search results page and click on "Contact us" and I'm presented with a 404 error.
I can't believe AT&T's Web site could be this screwed up.
Not only that, but now the Web site is convinced I'm a Spanish-speaking customer and I can't get to the English home page.
So one of the largest providers of online services in the known universe can't even maintain a simple Web link. My customers wouldn't put up with that horse puckey for 5 minutes.



